Falsely Banned During Account Creation

What’s happening?

We’re aware that some players may be receiving a ban message when trying to create or access an account.

This is not intentional and is related to an issue during the account creation process.

🔧 What are we doing?

We’re currently investigating this as a high priority and working to resolve it as quickly as possible.

📝 What should I do?

If you’ve encountered this issue, please create a support ticket with the following details:

• Your account name

• The email address used

• Your device/platform (iOS, Android, Steam, etc.)

• A screenshot of the error (if possible)

👉 Submit a ticket here: Contact us.

⏳ What happens next?

Our team will review your case and help resolve the issue as soon as possible.

💬 Need help?

We understand how frustrating this is, especially at launch — thank you for your patience while we work on a fix.