Sometimes purchases can take a little while to process and appear on your account.

Before contacting Support

Please wait at least 30 minutes after completing your purchase. In many cases, delayed purchases will arrive automatically during this time.

We also recommend:

• Restarting Pixel Worlds and logging back into your account.

• Checking that the payment was successfully completed through the App Store or Google Play.

• Making sure you're logged into the correct Pixel Worlds account.

Please don't make the same purchase again while waiting, as this could result in you being charged multiple times.

Still haven't received your purchase?

If it's been more than 30 minutes and your purchase still hasn't arrived, our Support team can take a look.

When creating your ticket, please include:

• Your Pixel Worlds username and the email address

• Details of what you purchase

• Approximately when you made the purchase.

• A copy or screenshot of your purchase receipt from the App Store, Steam Store or Google Play.

Still need help? Create a Support ticket and make sure to attach your purchase receipt.